Active Clinical Massage Therapy has a cancellation policy. When you book an appointment with a therapist you are booking that therapist’s time. In order to accommodate all our clientele we need 24 hours’ notice of cancellation and/or rescheduling, less than that is inadequate time for us to offer your appointment time to others. If you are unable to make it we request that you call or email 24 hours in advance. If you fail to show up for your scheduled appointment and have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked.
If you arrive late for your appointment, we will do our best to accommodate your full booking. However, you are responsible for the time you reserve for their appointment. If you are late for your appointment the treatment will still end at the designated time with no change in fee.